Revenue recovery for independent repair shops
Turn overlooked opportunities into the next service conversation. ShopLeadIQ is being built to recover missed calls, unbooked estimates, declined work, no-shows and overdue customers—with useful vehicle and service information for your team.
Built specifically for independent automotive repair shops. Our pilot starts with missed-call intake; founding shops help shape the next recovery workflows.
Automotive intake demo · illustrative conversation
From “it jerks when it shifts” to a service request your team can use. This example shows the intake experience we’re developing with founding shops.
CustomerMy 2020 Mustang GT jerks when it shifts.
ShopLeadIQGot it. Is it the 10-speed automatic? And does the RPM jump up during the shift, or does it engage harshly?
Customer10 speed. RPM jumps when it shifts into 6th after I've been driving awhile.
ShopLeadIQThanks. Any warning lights, and is the vehicle still drivable?
CustomerNo lights. Still drives. I'd like a diagnostic appointment.
Service intake generated · sample
10-speed automatic
Customer-reported information for advisor review. Appointment requests still need confirmation from the shop.
Where your revenue leaks
8:42 AM
A customer calls while your advisor is checking someone in.
10:15 AM
Someone asks for an estimate but never schedules.
1:30 PM
A customer postpones recommended work.
3:45 PM
An appointment doesn’t show.
Six months later
A good customer hasn’t returned.
You have a process for completing repairs. Give the opportunities that never became repairs a process, too.
Catch customers before they call the shop down the street.
Follow up when someone asks about a repair but never schedules.
Reconnect with customers who postponed recommended repairs.
Give missed appointments another opportunity to reschedule.
Bring overdue customers back without hours of chasing from your service advisors.
One system designed to stop repair revenue from falling through the cracks. We’ll agree on the available workflows and scope with each founding shop before installation.
How ShopLeadIQ recovers it
The missed-call workflow requires supported call forwarding and configured messaging and booking services. Customers choose whether to continue by text.
Built specifically for auto repair
A repair request needs more than a name and number. Vehicle details, symptoms and timing help your service advisor start the right conversation.
Additional intake planned with pilot shops: mileage, when symptoms occur, recent repairs, and photos or video where useful. Your team reviews the information and makes repair decisions.
Current phone stays put
Keep your existing phone number and phone system. Your team answers normally. When a supported forwarding setup routes an unanswered call to ShopLeadIQ, it can step in so the opportunity doesn’t disappear.
Subject to your shop’s phone-provider capabilities. We’ll check compatibility with you during setup.
Help shape what comes next
We’re selecting a small number of independent repair shops to help shape ShopLeadIQ. Start with a workflow that fits your shop, then help prioritize what we build next.
Pilot scope, costs and success measures are agreed together before anything is installed.
A few practical questions
The focus is recovering opportunities and collecting automotive service information. The first pilot workflow handles missed calls; estimate follow-up, declined work, no-shows and reactivation are planned with founding shops.
No. The dashboard and conversation are clearly labeled examples. They demonstrate the proposed experience, not measured customer outcomes or guaranteed revenue.
Your team stays in control of diagnosis, repair recommendations and appointment confirmation. ShopLeadIQ helps collect information and keep opportunities visible.
We’ll discuss founding-customer pricing after understanding your shop, usage and setup. There is no purchase or installation commitment when you apply.
The missed-call flow asks customers to opt in to SMS assistance. Applying below does not enroll you in automated text messages.
Let’s look at your shop
Tell us a little about your operation. We’ll follow up by email or a personal call to discuss your current process, show you the demo and check whether the pilot fits.
No obligation. We’ll show you how the system would work with your shop before anything is installed.